Category Archives: Guided Help

Screencast: Running through a few Guided Help topics

So Andrew (our PM) went through and put together a screencast of running a few Guided Help topics.  If you look carefully, he even shows off a few stupid ACW tricks. Selected Guided Help Topics Advertisements

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MaGo interviewed

Matthew Goldberg was interviewed on the istartedsomething blog.  He talks about building Guided Help, how it works and, of course, whether or not he’s related to Whoopi.

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Guided Help featured at the Company Meeting

It’s always gratifying to see how often Guided Help is demo’d to folks.  Because nobody wants to demo something that stinks and there’s tons of stuff to choose from here at Microsoft.  It’s often a surprise to us when it … Continue reading

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Daring Fireball: Ronco Spray-On Usability

An interesting treatment of creating usable software.  I certainly found it to be true that creating a really usable version of Guided Help was a LOT more difficult than simply creating a functional one. I remember watching a usability study … Continue reading

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ACW catchphrase – Users that support themselves…

http://blogs.technet.com/james/archive/2006/09/18/457209.aspx – James Senior blogs about Guided Help   I love all the different things that people come up with to talk about Guided Help.  virtual whiz kid, kung fu, users that support themselves.   Looks like I have some competition … Continue reading

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Guided Help – Microsoft to the rescue

http://www.klippert.com/TCC/Blog/2006/09/guided-help.html Guided Help is a program that you can download from some Microsoft Knowledge Base articles. Depending on the task, Guided Help can automatically perform the task that is described in the article, or Guided Help can guide you through … Continue reading

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Guided Help blogcast

There’s a cool screen capture video of Guided Help in action – I haven’t seen these blogcasts a lot before, but they’re pretty cool – maybe we’ll have to do some. 🙂   http://blogcastrepository.com/blogcasts/37/windows_workstation/entry1540.aspx   Long Zheng had these comments … Continue reading

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