Category Archives: Guided Help

So Andrew (our PM) went through and put together a screencast of running a few Guided Help topics.  If you look carefully, he even shows off a few stupid ACW tricks. Selected Guided Help Topics

Matthew Goldberg was interviewed on the istartedsomething blog.  He talks about building Guided Help, how it works and, of course, whether or not he’s related to Whoopi.

It’s always gratifying to see how often Guided Help is demo’d to folks.  Because nobody wants to demo something that stinks and there’s tons of stuff to choose from here at Microsoft.  It’s often a surprise to us when it … Continue reading →

An interesting treatment of creating usable software.  I certainly found it to be true that creating a really usable version of Guided Help was a LOT more difficult than simply creating a functional one. I remember watching a usability study … Continue reading →

http://blogs.technet.com/james/archive/2006/09/18/457209.aspx – James Senior blogs about Guided Help   I love all the different things that people come up with to talk about Guided Help.  virtual whiz kid, kung fu, users that support themselves.   Looks like I have some competition … Continue reading →

http://www.klippert.com/TCC/Blog/2006/09/guided-help.html Guided Help is a program that you can download from some Microsoft Knowledge Base articles. Depending on the task, Guided Help can automatically perform the task that is described in the article, or Guided Help can guide you through … Continue reading →

There’s a cool screen capture video of Guided Help in action – I haven’t seen these blogcasts a lot before, but they’re pretty cool – maybe we’ll have to do some. 🙂   http://blogcastrepository.com/blogcasts/37/windows_workstation/entry1540.aspx   Long Zheng had these comments … Continue reading →

We’ll we’ve kicked off the team blog at http://blogs.msdn.com/activecontentwizard – I’m sure we’ll get more traffic there as a result of being on blogs.msdn.com.   Interest in Guided Help has been steadily increasing, and it’s been fun to hear people’s … Continue reading →

Lots of folks have been wondering about a Guided Help SDK.  One thing that’s very important about Guided Help topics is that they’re inexpensive to create – we have an SDK that makes this extremely easy (even easier once the … Continue reading →

So Guided Help is not just a Windows Vista product.  It’s also being used by Microsoft’s support website to help people complete the steps in a kb article.  We no longer tell folks to whip out regedit and check a … Continue reading →